At slot18, your privacy is a core priority, not an afterthought. This Privacy Policy explains in plain terms what personal data we collect, how we use it, who we share it with, and what rights you hold over your own information.
Effective Date: 1 January 2026Six principles that guide how slot18 handles your personal information every day.
Every byte of data transmitted between your device and slot18's servers is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal records are never sent in plain text.
Personal data is stored on hardened servers with strict role-based access controls. Only authorized slot18 personnel who require access to perform their job functions are permitted to view your account information.
slot18 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively to operate your account, process transactions, and improve your experience on the Platform.
We apply a data-minimization principle: we collect only the personal information that is genuinely necessary to provide our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data speculatively.
You have the right to access, correct, delete, and port your personal data. You may also object to certain processing activities or withdraw consent where processing is consent-based. We respond to all verified data-rights requests within 30 days.
In the unlikely event of a data breach affecting your personal information, slot18 will notify you promptly — and in no case later than 72 hours after becoming aware of the incident — with a clear description of what occurred and what steps we are taking.
This Privacy Policy ("Policy") is issued by slot18 ("slot18", "we", "us", "our") and applies to all personal data processed in connection with your use of the website https://slot18.cam and all associated services ("Platform"). This Policy is incorporated by reference into slot18's Terms & Conditions and should be read alongside that document.
By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy. Where processing is based on your consent, you provide that consent by continuing to use the Platform after this Policy has been made available to you.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, address, email, phone number, device identifiers, and payment data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion. |
| "Data Subject" | The individual to whom Personal Data relates — in most cases, a registered Member of the Platform. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, slot18. |
| "Data Processor" | A third party that processes Personal Data on behalf of slot18 under a written data-processing agreement (e.g., payment processors, KYC verification providers). |
| "KYC" | Know Your Customer — identity and age verification procedures required before withdrawals are processed. |
| "Cookie" | A small text file placed on your device by a website to remember information about your visit and preferences. |
2.1 slot18 acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, slot18 determines the purposes for which your data is processed and the means by which that processing is carried out.
2.2 Where slot18 engages third-party service providers to process Personal Data on its behalf, those providers act as Data Processors and are bound by written data-processing agreements that restrict them to processing your data only on slot18's documented instructions and for no other purpose.
2.3 For all privacy-related inquiries, including the exercise of your data rights, please contact our dedicated privacy team at [email protected] with the subject line "Privacy Request". Contact details are also provided in Section 14 of this Policy.
slot18 collects the following categories of Personal Data, depending on how you interact with the Platform:
4.1 Directly from You. The majority of the Personal Data we hold is provided directly by you during registration, KYC submission, deposit or withdrawal requests, and communications with our support team.
4.2 Automatically. When you access the Platform, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies — including your IP address, browser fingerprint, and session activity. This collection occurs regardless of whether you are a registered Member.
4.3 From Third Parties. slot18 may receive Personal Data from the following third-party sources:
The table below sets out each purpose for which slot18 processes your Personal Data, together with the legal basis that justifies that processing.
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to create and maintain your Account. |
| Processing deposits and withdrawals | Performance of contract — necessary to execute financial transactions on your behalf. |
| Identity verification (KYC) | Legal obligation — required to comply with anti-money-laundering and age-verification obligations. |
| Fraud prevention and security monitoring | Legitimate interest — protecting slot18 and its Members from fraudulent activity and unauthorized access. |
| Responsible gaming tools and intervention | Legal obligation and legitimate interest — protecting vulnerable players and complying with responsible gaming requirements. |
| Customer support and dispute resolution | Performance of contract and legitimate interest — resolving Member queries and maintaining service quality. |
| Marketing communications (opt-in only) | Consent — you may withdraw consent at any time by updating your notification preferences within your Account. |
| Platform analytics and improvement | Legitimate interest — improving the usability, performance, and content of the Platform. |
| Legal and regulatory compliance | Legal obligation — fulfilling reporting, record-keeping, and disclosure requirements under applicable law. |
6.1 No Sale of Data. slot18 does not sell, rent, or license your Personal Data to any third party for their own marketing or commercial purposes.
6.2 Authorized Third-Party Processors. slot18 shares Personal Data with third-party Data Processors only to the extent necessary to deliver our services. These include:
6.3 Legal Disclosures. slot18 may disclose your Personal Data to competent authorities, regulators, or courts where required to do so by applicable law, court order, or lawful regulatory demand. We will notify you of such disclosure to the extent permitted by law.
6.4 Business Transfers. In the event that slot18 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.
7.1 Active Accounts. While your Account remains open and active, slot18 retains all Personal Data associated with it for the purpose of providing services, managing your account history, and complying with regulatory obligations.
7.2 Closed Accounts. Following Account closure — whether initiated by you or by slot18 — we retain your Personal Data for a minimum period of five (5) years. This retention period is required to meet anti-money-laundering record-keeping obligations, to resolve any disputes that may arise after closure, and to support legal proceedings if necessary.
7.3 KYC Records. Identity verification documents and related records are retained for the period specified by applicable regulatory requirements, which may exceed the general five-year retention period outlined in clause 7.2.
7.4 Marketing Data. If you withdraw consent for marketing communications, your email address and preference record will be retained on our suppression list to ensure that no further marketing messages are sent to you. This retention is itself a legal-obligation and legitimate-interest basis — it prevents inadvertent re-subscription.
7.5 Deletion. Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be linked to you as an individual.
8.1 What Are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit, improve your experience, and gather usage analytics.
8.2 Types of Cookies We Use. slot18 uses the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the Platform to function. These enable your session to be maintained, keep you logged in, and protect against cross-site request forgery. Cannot be disabled. |
| Functional | Remember your preferences such as language settings, time-zone (WIB / WITA / WIT), and display preferences between sessions. |
| Analytics | Collect anonymized data about how Members navigate the Platform, which pages are most visited, and where errors occur. Used to improve site performance and content. |
| Marketing / Attribution | Track which channels and campaigns directed you to the Platform. Used only with your prior consent and subject to your right to opt out at any time. |
8.3 Managing Cookies. You may configure your browser to refuse all cookies, to alert you when cookies are being placed, or to delete cookies after each session. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in to your Account.
8.4 Other Tracking Technologies. In addition to cookies, slot18 may use pixel tags (web beacons) and local storage objects for similar purposes. These technologies are governed by the same principles described in this section.
9.1 slot18 implements appropriate technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
9.2 While slot18 takes all reasonable precautions to secure your data, no system connected to the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your Account password and for using a strong, unique password that is not reused across other services.
As a Data Subject, you hold the following rights in relation to your Personal Data held by slot18. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request", including your Member ID and a description of the right you wish to exercise. We will respond within 30 calendar days.
11.1 The Platform is strictly intended for individuals who are at least 21 years of age. slot18 does not knowingly collect Personal Data from anyone under the age of 21.
11.2 Age verification is a mandatory step of our KYC process. Any Account found to belong to a person under 21 will be suspended immediately, all Personal Data collected will be securely deleted (except where retention is required by law), and any funds deposited will be returned to the originating payment method after deducting any costs incurred.
11.3 If you believe that a minor has created an Account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
12.1 slot18 operates globally, and your Personal Data may be transferred to and processed in countries outside Indonesia — including countries where data protection laws may differ from those applicable in Indonesia.
12.2 Where we transfer Personal Data internationally, we ensure that appropriate safeguards are in place, including:
12.3 You may request further information about the specific safeguards in place for any international transfer by contacting our privacy team at [email protected].
13.1 slot18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date shown at the top of this page will be updated whenever a material change is made.
13.2 Where a change is material — meaning it meaningfully affects your rights or how your data is used — we will notify you by email at least seven (7) days before the change takes effect. Non-material clarifications may be published without advance notice.
13.3 Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. The current version of this Policy is always available at https://slot18.cam/privacy-policy. We recommend reviewing it periodically.
14.1 Privacy Inquiries. For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our privacy team using the details below. All communications are handled in strict confidence.
14.2 Complaints. If you are not satisfied with our response to a privacy inquiry or data-rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. slot18 will cooperate fully with any such authority in the resolution of your complaint.
14.3 Related Policies. This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. If you have questions about our responsible gaming tools and player protection measures, please visit our dedicated Responsible Gaming page. For general questions, our FAQ page may also be helpful.
Our support team is available around the clock to address any privacy concern. You can also review our Terms & Conditions, explore our FAQ, or head back to the homepage.